Delivery & Return

 we aim to provide a seamless shopping experience with reliable delivery and a transparent return policy. Our delivery and return processes are designed to give you peace of mind when shopping with us.

Delivery Options Overview

Deedimart offers seamless and reliable delivery options to ensure our customers enjoy a convenient shopping experience. Below are the key delivery options and features:

1. Standard Delivery

  • Delivery Time: 3–7 business days (depending on the location).
  • Service Coverage: Nationwide delivery across India.
  • Tracking: Real-time order tracking available via the Shiprocket tracking system.

2. Express Delivery

  • Delivery Time: 1–2 business days.
  • Eligibility: Available for select cities and products.
  • Additional Cost: Express charges apply, calculated at checkout.

3. Scheduled Delivery

  • Delivery Time: Flexible delivery dates chosen by the customer during checkout.
  • Convenience: Ideal for customers who want deliveries on specific dates.

4. Cash on Delivery (COD)

  • Availability: Offered for eligible locations as determined by the Shiprocket service.
  • COD Fee: Minimal handling fee may apply.
  • Tracking: Updates provided through SMS and email notifications.

5. Regional and Local Deliveries

  • Delivery Time: 1–3 business days for nearby locations.
  • Features: Quick deliveries within the local region.
  • Service Providers: Backed by trusted Shiprocket courier partners.

6. International Shipping (If Applicable)

  • Delivery Time: Varies based on destination.
  • Service Coverage: Select countries where Shiprocket supports international logistics.
  • Customs and Duties: Displayed during checkout for customer transparency.

Key Features of Shiprocket Integration

  1. Real-Time Tracking: Customers can monitor their shipments from dispatch to delivery.
  2. Multi-Courier Tie-ups: Automatically assigns the best courier partner based on cost, delivery time, and serviceability.
  3. SMS and Email Notifications: Keeps customers updated at every stage of the shipment.
  4. Rate Calculator: Automatically calculates shipping charges during checkout based on weight, dimensions, and location.
  5. Returns Management: Easy return pickups and management for eligible products.

How Customers Can Choose Their Delivery Option

  1. During Checkout: Customers can select their preferred delivery method (e.g., Standard, Express, or Scheduled).
  2. Shipping Costs Displayed: Transparent charges for each option are shown based on their delivery address.
  3. Tracking Link: Once the order is shipped, a tracking link is shared via email or SMS for real-time updates.

This setup ensures your customers have access to diverse and flexible delivery options, enhancing their shopping experience with Deedimart. Let me know if you'd like any additional refinements!

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Track Your Order in Real Time

4. Receive Your Order at Your Doorstep

Standard Delivery

Delivery Time: 3–7 business days (depending on the location).

Service Coverage: Nationwide delivery across India.

Tracking: Real-time order tracking available via the Shiprocket tracking system.

Express Delivery

Delivery Time: 1–2 business days.

Eligibility: Available for select cities and products.

Additional Cost: Express charges apply, calculated at checkout.

Exchange and Return Policy

At Deedimart, we value your satisfaction. If you're not completely happy with your order, we offer simple and transparent exchange and return options to make your shopping experience worry-free.

1. Conditions for Exchange or Return

To be eligible for an exchange or return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging with all tags intact.

  • A return or exchange request must be initiated within 48 hours of receiving the product.

  • An unboxing video is mandatory for any return or exchange request. The video must clearly show:

    • The sealed package before opening

    • The unboxing process

    • The issue or defect with the product

  • Requests without a valid unboxing video will not be accepted.

  • Certain items (listed below) are non-returnable.

2. Steps to Exchange or Return a Product

Step 1: Initiate the Request

  • Log in to your Deedimart account.

  • Go to Order History and select the item you wish to exchange or return.

  • Click on Request Exchange/Return and upload your unboxing video, along with a reason for the return.

Step 2: Approval and Pickup

  • Once your request is reviewed and approved, you will receive a confirmation via email or SMS.

  • For eligible items, Shiprocket will arrange a free pickup from your address.

Step 3: Refund or Exchange Processing

  • Once we receive the returned product and complete the inspection:

    • For exchanges, a replacement will be dispatched within 3–5 business days.

    • For refunds, we will process it to your original payment method or as store credit within 7–10 business days.

3. Non-Returnable/Non-Exchangeable Items

  • The following items cannot be returned or exchanged:

  • Products that have been used, opened, or damaged by the customer.

  • Items marked as “Non-Returnable” on the product page.

  • Electronic products.

  • Personal care and hygiene products once opened.

  • Customized or made-to-order items.

  • Items without original packaging or tags.

  • 4. Return Shipping Costs
  • If the return is due to a defective, damaged, or wrong item, return shipping is free.
  • If the return is for personal reasons (e.g., changed mind), a nominal return shipping fee will be deducted from your refund.

FAQs

Q: Is next-day delivery available on all orders?

A:Next-day delivery is not available on all orders, but it is offered under specific conditions. Below are the criteria for next-day delivery:

  • Eligibility: Next-day delivery is available for select cities and products.
  • Order Cut-Off Time: Orders placed before 2 pm,  on weekdays are eligible for next-day delivery, depending on the shipping address.
  • Shipping Method: Next-day delivery is subject to availability with our courier partners and may incur additional charges, which will be displayed at checkout.
  • Exclusions: Remote areas or products requiring special handling may not be eligible for next-day delivery.
  • Tracking: Once your order is dispatched, you will receive tracking details for real-time updates.
Do I need to be there to sign for delivery?

A: In most cases, a signature may be required at the time of delivery to ensure that the order reaches the correct recipient. However, the signature requirement can depend on the following factors:

  • Delivery Method: Some standard deliveries may not require a signature, but express or premium services may.
  • Courier Policies: Shiprocket’s partnered couriers may have specific policies for certain areas or product types.
  • Alternative Delivery Options: If you're not available to sign, you may have the option to authorize a safe place delivery or schedule a re-delivery.
  • No Signature Required: In certain cases, the courier may leave the package in a secure location if the delivery is unattended (check with the courier for confirmation).
Q: How long do I have to request a return or exchange?

A: Requests must be made within 7 days of receiving the product.

Q: Can I exchange an item for a different product?

A: Exchanges are limited to the same item in a different size or color (if available).

Q: How will I know if my return is approved?

A: You will receive a confirmation email or SMS once your return is reviewed and approved.