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📦 Awaiting Order Arrival -FAQ

🔄 I received my order after a refund. What should I do?

If your order arrives after a refund has been processed, please reach out to our support team. We’ll guide you on the next steps — whether it's keeping the item or returning it.

🚚 I haven’t received my order. What should I do?

First, check your tracking information from the Order Tracking Page. If there's no update or it's delayed, contact our support team and we'll help resolve it quickly.

🛃 What if my package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

⏳ The dispute is taking too long. Can I take further action?

If you're experiencing an extended delay and no resolution, please contact us directly. We’ll do everything we can to escalate and resolve the issue fast.

📬 When will I receive my order?

Shipping times depend on your location and the selected delivery method. You can track your order any time using your tracking number on our [Order Tracking Page].

💳 Ordering & Payment – FAQ

How do I place an order

Placing an order is simple! Just browse your favorite products, click “Add to Cart,” then proceed to checkout. Enter your shipping details, choose your payment method, and confirm your order.

What payment methods are available?

We offer a wide range of secure payment options:

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • UPI & Wallets (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Cash on Delivery (COD) – available in select areas

Is it safe to make payments

Absolutely! We use industry-standard encryption and trusted payment gateways to keep your transactions safe and secure.

Can I pay in installments (EMI)?

Currently, EMI options depend on the payment provider or bank. If eligible, you’ll see the EMI option at checkout.

I didn’t receive an order confirmation. What should I do?

Please check your email spam/junk folder. If you still haven’t received confirmation, contact our support with your payment details.

Can I modify or cancel my order after payment?

🚚 Shipping & Delivery – FAQ

How long does delivery take?

Delivery time usually ranges between 3–7 business days, depending on your location. Remote or rural areas may take slightly longer.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also track your order in your Deedimart account → My Orders section.

Do you deliver nationwide?

Yes, we deliver across India to most PIN codes. We also partner with top courier companies for reliable delivery

What are the delivery charges?

Shipping is free on most products. However, certain remote areas or heavy products may carry a small delivery fee, which will be visible at checkout

Can I schedule a delivery time?

Currently, scheduled delivery is not available. However, our delivery partners will attempt delivery during regular business hours.

🔄 Returns & Refunds – FAQ

What is your return policy?

We offer a 7-day return window on most products. If you're not satisfied with your purchase, you can request a return within 7 days of delivery.

Which items are not eligible for return?

Returns are not accepted for:

  • Personal care or hygiene products

  • Items marked as "Non-returnable"

  • Products damaged due to misuse

  • Products without original packaging or accessories

How do I request a return?

Log in to your Deedimart account → My Orders → Select the order → Click on Request Return. Follow the instructions to complete your request.

When will I receive my refund?

Refunds are usually processed within 5–7 business days after the returned product is received and inspected.

Can I exchange an item instead of returning it?

Yes, if the product is eligible for exchange, you'll see the "Exchange" option in your order dashboard. Exchanges depend on availability.